SHIPPING

Please take into consideration that some products may take additional time for delivery and processing.

We ship internationally with EMS. Shipping rates and fees may vary depending on the delivery address for your order. 

For some countries, EMS is limited to certain areas.

- Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

- Customs and Duties

The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

We are not responsible for lost or stolen packages and/or duties and customs fees. Please note that we are unable to fulfill any requests to declare your package for any value other than the total value paid at check out.

RETURN POLICY

If by any means our items do not meet your expectations, we allow returns within 15 days of purchase on all products that have not been used and are in its original condition and package. Please e-mail us at contact@hanavo.kr to request a return. 

Also, you can check the available country by EMS shipping in the link below.

https://ems.epost.go.kr/front.Tracking01Eng.postal#

https://www.epost.go.kr/main/eng/Enpost_Introduction1.html

If you need further assistance, please feel free to contact us at contact@hanavo.kr

Thank you for your visit and interest in HANAVO.